Mobile Expert – Retail Tech & Customer Solutions

T-Mobile; Lombard (IL); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is hiring for a Retail Service role focused on helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

Role emphasizes customer satisfaction and loyalty, with a path to grow within the company and participate in a comprehensive benefits program.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Assist with other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a Retail Service role focused on helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

Role emphasizes customer satisfaction and loyalty, with a path to grow within the company and participate in a comprehensive benefits program.