Mobile Expert - Tech Solutions & Customer Care

T-Mobile; Shrewsbury (York County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Dental and vision insurance

Life insurance

Job summary

T-Mobile is hiring for a Retail Associate. You will engage customers, demonstrate wireless products and service plans, and guide shoppers through their journey with product knowledge and digital tools.

You will complete training and collaborate with teams to provide a seamless customer experience and build loyalty. This role requires a High School Diploma/GED and at least 6 months in customer service or sales, preferably in retail.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a Retail Associate. You will engage customers, demonstrate wireless products and service plans, and guide shoppers through their journey with product knowledge and digital tools.

You will complete training and collaborate with teams to provide a seamless customer experience and build loyalty. This role requires a High School Diploma/GED and at least 6 months in customer service or sales, preferably in retail.