Mobile Expert - Retail Tech & Customer Solutions

tmobile; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual stock grant eligibility

Job summary

T-Mobile USA is hiring Mobile Associates to support retail operations, helping customers with technology and service needs in a fast-paced environment. You will use digital tools to demonstrate network coverage and benefits, building relationships and delivering a seamless customer experience.

The role requires a high school diploma or GED, and at least 6 months in customer service or sales. Training is provided along with benefits and growth opportunities.

Qualifications

• Minimum high school diploma or GED.
• 6 months of customer service and/or sales experience preferred.
• Ability to engage customers and demonstrate products.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Change Agility

Legally authorized to work in the US

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring Mobile Associates to support retail operations, helping customers with technology and service needs in a fast-paced environment. You will use digital tools to demonstrate network coverage and benefits, building relationships and delivering a seamless customer experience.

The role requires a high school diploma or GED, and at least 6 months in customer service or sales. Training is provided along with benefits and growth opportunities.