Mobile Expert - Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; Columbia Township (MO); On-site; USD 41,600 - 60,000; Full time

Benefits offered by this job

Annual stock grants

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support store operations by engaging customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey to drive satisfaction.

The role emphasizes customer interaction, use of digital resources, and collaboration with team members to deliver a seamless experience and strong loyalty. High school diploma or GED is required.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong communication and problem solving to assist customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Assist with other duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support store operations by engaging customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey to drive satisfaction.

The role emphasizes customer interaction, use of digital resources, and collaboration with team members to deliver a seamless experience and strong loyalty. High school diploma or GED is required.