Mobile Expert: Wireless Tech and Customer Solutions

T-Mobile; Chelsea (MI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate role in a fast-paced environment. You will engage customers, demonstrate technology and service options, and guide them through their shopping journey.

Gain product knowledge, use digital tools, and support a high-quality customer experience that drives loyalty. With on-the-job training, you become proficient in sales and customer service and can advance with incentives, stock grants, and a strong benefits package.

Qualifications

• High School Diploma or GED required.
• Six months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

Change agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate role in a fast-paced environment. You will engage customers, demonstrate technology and service options, and guide them through their shopping journey.

Gain product knowledge, use digital tools, and support a high-quality customer experience that drives loyalty. With on-the-job training, you become proficient in sales and customer service and can advance with incentives, stock grants, and a strong benefits package.