Mobile Expert – In-Store Tech & Customer Experience

T-Mobile; Wyoming (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates in a high-traffic retail setting to educate customers on wireless solutions, demonstrate value, and help customers navigate self-serve tools and the T-Mobile app.

The role emphasizes enthusiastic customer interaction and meeting sales targets while delivering exceptional service. Required are a High School Diploma/GED and at least 6 months of customer service or sales experience; training investment is noted with progressive pay and fully

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with customers in a highly-traffic retail environment using digital tools and effective communication.
• Identify customer needs and demonstrate value of T-Mobile products and services using solution-based selling.
• Complete training on in-store experience, products, processes, and systems; onboard customers and maintain customer-ready knowledge.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Education

Customer Engagement

Customer Needs Identification

Customer Service

Sales

Sales Techniques

Relationship Building

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates in a high-traffic retail setting to educate customers on wireless solutions, demonstrate value, and help customers navigate self-serve tools and the T-Mobile app.

The role emphasizes enthusiastic customer interaction and meeting sales targets while delivering exceptional service. Required are a High School Diploma/GED and at least 6 months of customer service or sales experience; training investment is noted with progressive pay and fully