Mobile Expert: Tech Solutions & Customer Care

T-Mobile; Auburn (ME); Presencial; USD 42 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual stock grant

Employee stock purchase plan

Paid time off

12 paid holidays

Medical, dental, vision insurance

401(k)

Flexible spending account

Resumo da oferta

At T-Mobile, a Retail Associate role supports customers by guiding them through technology and service options in a fast-paced setting. You’ll build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

The position emphasizes strong communication, problem solving, and teamwork, with opportunities for training and advancement as part of a comprehensive benefits program.

Qualificações

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Conhecimentos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

At T-Mobile, a Retail Associate role supports customers by guiding them through technology and service options in a fast-paced setting. You’ll build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

The position emphasizes strong communication, problem solving, and teamwork, with opportunities for training and advancement as part of a comprehensive benefits program.