Mobile Expert: Tech Solutions & Customer Impact

T-MOBILE USA, Inc.; San Antonio (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

At T-Mobile USA, Inc., a retail associate role is focused on helping customers choose and understand wireless products and services. You will use digital tools to explain plans, coverage, and device features while building strong customer relationships.

Position emphasizes fast-paced learning, training completion, and collaboration with team members to meet customer needs. We offer competitive compensation and broad benefits to support employee growth and loyalty.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Multitasking

Engagement

Change agility

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., a retail associate role is focused on helping customers choose and understand wireless products and services. You will use digital tools to explain plans, coverage, and device features while building strong customer relationships.

Position emphasizes fast-paced learning, training completion, and collaboration with team members to meet customer needs. We offer competitive compensation and broad benefits to support employee growth and loyalty.