Mobile Expert: Tech-Savvy Retail Sales & Customer Growth

T-Mobile; Kirksville (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off & holidays

Employee stock grants

Annual stock grant

Mobile service/home internet discounts

Job summary

At T-Mobile, a Retail Associate role focuses on helping customers with technology and service needs in a fast-paced store environment, building product knowledge and guiding customers through their shopping journey.

You will develop skills in customer interaction, use of digital tools, and making service plan recommendations, while contributing to overall customer satisfaction and loyalty. Training and opportunities for growth are provided.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, a Retail Associate role focuses on helping customers with technology and service needs in a fast-paced store environment, building product knowledge and guiding customers through their shopping journey.

You will develop skills in customer interaction, use of digital tools, and making service plan recommendations, while contributing to overall customer satisfaction and loyalty. Training and opportunities for growth are provided.