Mobile Expert: Tech Sales & Customer Care

T-Mobile; Greensboro (NC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail setting, helping them with technology and service solutions. You will learn to demonstrate network coverage, deliver personalized options, and support team initiatives to improve the customer experience.

The role emphasizes customer relationships, ongoing training, and the ability to adapt to changing store needs, with opportunities for growth within the company.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills with a customer-first mindset.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage and service benefits using digital tools during interactions.
• Complete required training to build product, service, and process knowledge for support.
• Engage customers by uncovering needs and providing hands-on demonstrations of devices and accessories.
• Perform additional duties/projects as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail setting, helping them with technology and service solutions. You will learn to demonstrate network coverage, deliver personalized options, and support team initiatives to improve the customer experience.

The role emphasizes customer relationships, ongoing training, and the ability to adapt to changing store needs, with opportunities for growth within the company.