Mobile Expert: Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Madisonville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Dental and vision insurance

Flexible spending account

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers with technology and service choices in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, and use digital tools to explain plans and features. The role emphasizes customer interaction, problem solving, and teamwork, with training provided and growth opportunities within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers with technology and service choices in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, and use digital tools to explain plans and features. The role emphasizes customer interaction, problem solving, and teamwork, with training provided and growth opportunities within the company.