Mobile Expert — Tech Sales with Stock Grant Eligibility

T-Mobile US Inc.; Madisonville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile US Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, developing skills in digital tools and service plan recommendations. The role emphasizes customer interaction, problem solving, and teamwork with comprehensive training.

Qualifications

• High School Diploma or GED required.
• Customer service or sales experience preferred in a retail environment.
• Ability to engage customers and learn product features.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Legal to work in US

18 years of age

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, developing skills in digital tools and service plan recommendations. The role emphasizes customer interaction, problem solving, and teamwork with comprehensive training.