Mobile Expert – In-Store Tech Sales & Stock Grants

T-Mobile US Inc.; Wisconsin; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Paid holidays

Job summary

T-Mobile US Inc. is hiring for a Mobile Associate to engage customers in a fast-paced retail setting. You will help customers understand technology and service options while building knowledge of products and plans.

You will train on retail processes, work with colleagues across channels, and strive to deliver a seamless customer experience. This role offers growth and a focus on customer satisfaction within a dynamic team.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience in Retail

Job description

T-Mobile US Inc. is hiring for a Mobile Associate to engage customers in a fast-paced retail setting. You will help customers understand technology and service options while building knowledge of products and plans.

You will train on retail processes, work with colleagues across channels, and strive to deliver a seamless customer experience. This role offers growth and a focus on customer satisfaction within a dynamic team.