Mobile Expert: Tech-Savvy Customer Champion (Stock Grants)

T-MOBILE USA, Inc.; Hillsborough (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Transit Discounts

Mobile Discounts

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey in a fast-paced retail environment.

The role focuses on building product knowledge, improving customer interactions, and using digital resources to recommend service plans. Training and growth opportunities are provided within a supportive team culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Must be able to communicate effectively and work well in a team.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Multi-tasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey in a fast-paced retail environment.

The role focuses on building product knowledge, improving customer interactions, and using digital resources to recommend service plans. Training and growth opportunities are provided within a supportive team culture.