Mobile Expert: Retail Sales & Stock Grants

T-MOBILE USA, Inc.; Norridge (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide shoppers through technology and service options. You will learn digital tools, demonstrate features, and deliver a standout customer experience.

The role emphasizes customer interaction, problem solving, and teamwork, with on-the-job training, benefits, and growth opportunities as part of a large nationwide employer.

Qualifications

• Change readiness and adaptability required.
• Strong communication and problem-solving abilities.
• Customer service experience and ability to upsell or recommend solutions.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage and plan features using digital tools.
• Complete training to learn retail processes and wireless tech innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Take on additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide shoppers through technology and service options. You will learn digital tools, demonstrate features, and deliver a standout customer experience.

The role emphasizes customer interaction, problem solving, and teamwork, with on-the-job training, benefits, and growth opportunities as part of a large nationwide employer.