Mobile Expert — Wireless Sales + Stock Grants

T-MOBILE USA, Inc.; Monroe (LA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) participation

Paid time off and holidays

Job summary

T-Mobile USA, Inc. seeks a customer-focused associate to engage shoppers and guide them through technology and service solutions in a fast-paced retail setting.

You will build product knowledge, demonstrate features, and assist customers through their shopping journey while developing skills in digital tools and service plan recommendations. This role emphasizes customer satisfaction and teamwork.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer advocacy

Competitive drive

Team collaboration

Customer issue resolution

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a customer-focused associate to engage shoppers and guide them through technology and service solutions in a fast-paced retail setting.

You will build product knowledge, demonstrate features, and assist customers through their shopping journey while developing skills in digital tools and service plan recommendations. This role emphasizes customer satisfaction and teamwork.