Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Gainesville (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off and holidays

Medical, dental, vision insurance

On-the-job training pay

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey using digital tools and team collaboration. The role emphasizes customer satisfaction, communication, and loyalty, with training opportunities and potential incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Legally authorized to work in the United States.“

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey using digital tools and team collaboration. The role emphasizes customer satisfaction, communication, and loyalty, with training opportunities and potential incentives.