Mobile Expert: Tech Sales & Customer Experience

T-Mobile; Spencer (IA); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual holidays

Medical insurance

Dental and vision insurance

Parental and family leave

Transit discounts

Job summary

T-Mobile isHiring a Retail Associate in a fast-paced environment focused on delivering technology and service solutions to customers. The role emphasizes building product knowledge, using digital tools, and guiding customers through the shopping journey.

Developing strong communication, customer service, and problem-solving skills is essential for success, with opportunities for training and advancement as part of a comprehensive Total Rewards package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Willingness to work in a fast-paced retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile isHiring a Retail Associate in a fast-paced environment focused on delivering technology and service solutions to customers. The role emphasizes building product knowledge, using digital tools, and guiding customers through the shopping journey.

Developing strong communication, customer service, and problem-solving skills is essential for success, with opportunities for training and advancement as part of a comprehensive Total Rewards package.