Mobile Expert: Tech Sales & Customer Experience

T-Mobile; Brownsville (TX); On-site; USD 51,577,000 - 82,105,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off & holidays

Parental and family leave

Job summary

T-Mobile is hiring in a retail role focused on helping customers choose and understand technology and service solutions. The position emphasizes building product knowledge, using digital tools, and delivering outstanding customer experiences in a fast-paced environment.

The role requires strong customer service skills, 6 months of sales or service experience, and a commitment to ongoing training as products and processes evolve. Both full-time and part-time opportunities exist within store teams.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring in a retail role focused on helping customers choose and understand technology and service solutions. The position emphasizes building product knowledge, using digital tools, and delivering outstanding customer experiences in a fast-paced environment.

The role requires strong customer service skills, 6 months of sales or service experience, and a commitment to ongoing training as products and processes evolve. Both full-time and part-time opportunities exist within store teams.