Mobile Expert – Tech Sales & Customer Experience

T-Mobile; Portage (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering personable, efficient service in a fast-paced retail environment. You will complete required training, collaborate with teammates across channels, and contribute to a seamless customer experience.

Qualifications

• Change agility is required.
• Excellent communication and problem-solving skills.
• Strong customer service and sales abilities.
• Ability to engage customers and multitask in a retail setting.
• Team-oriented mindset with a sales focus.
• Must be at least 18 years old and legally authorized to work in the US.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless tech innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Performs other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering personable, efficient service in a fast-paced retail environment. You will complete required training, collaborate with teammates across channels, and contribute to a seamless customer experience.