Mobile Expert: Tech-Sales & Customer Experience

T-Mobile; San Antonio (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Paid Holidays

Medical Insurance

Dental and Vision Insurance

Job summary

T-Mobile in Texas is hiring Mobile Associates to engage customers, drive sales, and provide personalized device and service solutions in a fast-paced retail setting.

You will use digital tools to demonstrate network coverage, complete training, and grow customer relationships, with a compensation package including base pay, training pay, and incentives.

The role offers opportunities for growth, stock grants, and benefits as described in the Total Rewards program.

Qualifications

• Change Agility required for the role.
• Strong communication skills and problem-solving能力.
• Customer service and sales experience are valued.
• Ability to engage customers and multitask in a fast-paced retail environment.
• Sales skills to deliver personalized technology solutions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile in Texas is hiring Mobile Associates to engage customers, drive sales, and provide personalized device and service solutions in a fast-paced retail setting.

You will use digital tools to demonstrate network coverage, complete training, and grow customer relationships, with a compensation package including base pay, training pay, and incentives.

The role offers opportunities for growth, stock grants, and benefits as described in the Total Rewards program.