Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Blytheville (AR); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. hires Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, complete required training, and collaborate across channels to deliver a seamless customer experience. The role offers on-site work with real earning opportunities and extensive benefits.

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience in retail (preferred).
• Comfort with learning and using digital tools and systems.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. hires Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, complete required training, and collaborate across channels to deliver a seamless customer experience. The role offers on-site work with real earning opportunities and extensive benefits.