Mobile Expert: Tech Solutions & Customer Care

T-Mobile; Yakima (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Money coaches

Job summary

T-Mobile is hiring in-store Mobile Associates to engage customers and help them with devices, plans, and services in a fast-paced retail environment. You will use digital tools to demonstrate coverage and benefits and build relationships through friendly, personalized service.

This role emphasizes training completion, product knowledge, and contributing to a seamless customer experience. You’ll be eligible for on‑the‑job training pay, a potential annual incentive, and access to stock grants as

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Multitasking

Problem solving

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile is hiring in-store Mobile Associates to engage customers and help them with devices, plans, and services in a fast-paced retail environment. You will use digital tools to demonstrate coverage and benefits and build relationships through friendly, personalized service.

This role emphasizes training completion, product knowledge, and contributing to a seamless customer experience. You’ll be eligible for on‑the‑job training pay, a potential annual incentive, and access to stock grants as