Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Elyria (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Dental & vision

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology, and guide them through service plans in a fast-paced retail setting.

You will build product knowledge, use digital tools, and deliver personalized tech solutions while supporting a great customer experience and loyalty. Training is provided, with strong emphasis on teamwork and customer satisfaction.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Support additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology, and guide them through service plans in a fast-paced retail setting.

You will build product knowledge, use digital tools, and deliver personalized tech solutions while supporting a great customer experience and loyalty. Training is provided, with strong emphasis on teamwork and customer satisfaction.