Mobile Expert – Tech Sales & Customer Service

T-Mobile; Middletown (RI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental, vision insurance

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers in a fast-paced retail environment, build product knowledge, and recommend service plans. You will demonstrate technology solutions and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and collaboration across teams, with opportunities for growth and incentive pay tied to performance.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate across channels to support a seamless customer experience and team initiatives.
• Perform other duties as assigned by management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers in a fast-paced retail environment, build product knowledge, and recommend service plans. You will demonstrate technology solutions and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and collaboration across teams, with opportunities for growth and incentive pay tied to performance.