Mobile Expert: Customer Tech Solutions & Sales

T-MOBILE USA, Inc.; Addison (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) matching

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a Retail Customer Associate to engage customers, demonstrate device and service features, and deliver personalized technology solutions. You will use digital tools to illustrate network benefits, participate in training, and help build customer loyalty through superior service.

The role emphasizes strong communication, problem solving, and sales skills in a fast-paced retail environment with opportunities for stock grants and benefits as part of Total Rewards.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Customer Associate to engage customers, demonstrate device and service features, and deliver personalized technology solutions. You will use digital tools to illustrate network benefits, participate in training, and help build customer loyalty through superior service.

The role emphasizes strong communication, problem solving, and sales skills in a fast-paced retail environment with opportunities for stock grants and benefits as part of Total Rewards.