Mobile Expert: Tech Sales & Customer Experience

T-Mobile; Fairfax (VA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a Mobile Associate role focused on delivering personalized technology and service solutions in a fast-paced retail environment. You will develop product knowledge, use digital tools, and assist customers throughout their shopping journey, while building skills in customer interaction and service plan recommendations.

Role emphasizes customer satisfaction, teamwork, and using digital resources.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate role focused on delivering personalized technology and service solutions in a fast-paced retail environment. You will develop product knowledge, use digital tools, and assist customers throughout their shopping journey, while building skills in customer interaction and service plan recommendations.

Role emphasizes customer satisfaction, teamwork, and using digital resources.