Mobile Expert - Tech Sales & Customer Solutions

T-MOBILE USA, Inc.; Greenacres (MS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Employee Discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced shopping environment.

The role builds product knowledge, demonstrates solutions, and guides customers through their purchase journey while delivering exceptional service. You'll complete training, use digital tools to showcase plans, and collaborate with teammates to ensure a seamless experience.

Qualifications

• High School Diploma or GED required.
• At least 6 months in customer service or sales, Retail preferred.
• Legal authorization to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform additional duties/projects as assigned by business management.

Skills

Communication

Customer Service

Sales

Change Agility

Customer Problem Solving

Engaging People

Multitasking

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced shopping environment.

The role builds product knowledge, demonstrates solutions, and guides customers through their purchase journey while delivering exceptional service. You'll complete training, use digital tools to showcase plans, and collaborate with teammates to ensure a seamless experience.