Mobile Expert: In-Store Tech & Service Sales

T-Mobile; Miami (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Paid time off

Job summary

At T-Mobile USA, Inc., the role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. It emphasizes building product knowledge, demonstrating solutions, and helping customers throughout their shopping journey.

The position requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction and product knowledge proficiency.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., the role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. It emphasizes building product knowledge, demonstrating solutions, and helping customers throughout their shopping journey.

The position requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction and product knowledge proficiency.