Mobile Expert – Retail Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Saint Louis Park (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a frontline associate to engage customers, explain technology and service options, and guide them through their shopping journey. You will develop product knowledge, assist with plan recommendations, and use digital tools to enhance customer understanding.

The role emphasizes strong communication, problem solving, and teamwork, with on-the-job training and the potential for growth within a fast-paced retail setting. Benefits support a positive employee experience.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Deliver personalized technology and service solutions through customer service and sales.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to build knowledge of retail processes and wireless technology.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a frontline associate to engage customers, explain technology and service options, and guide them through their shopping journey. You will develop product knowledge, assist with plan recommendations, and use digital tools to enhance customer understanding.

The role emphasizes strong communication, problem solving, and teamwork, with on-the-job training and the potential for growth within a fast-paced retail setting. Benefits support a positive employee experience.