Mobile Expert: Tech Sales & Customer Experience

T-Mobile

Town of Herkimer (NY)

On-site

USD 26,000 - 32,000

Full time

2 days ago

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Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental leave

Family benefits

Disability insurance

Life insurance

Mobile service discounts

Commuter programs

Job summary

T-Mobile USA, Inc. seeks a Customer Service Sales Associate to join our retail team in the United States. You will engage customers, demonstrate technology solutions, and help shoppers choose service plans while building product knowledge in a fast-paced environment.

You will develop skills in customer interaction and digital tools, with on-the-job training and opportunities to earn incentive pay and stock awards. We offer comprehensive benefits and a culture that supports growth.

Qualifications

High School Diploma or GED required.
6 months of customer service and/or sales experience preferred.
Must be 18+ and legally authorized to work in the United States.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed