Mobile Expert: Tech Sales & Customer Experience

T-Mobile; Lewisville (TX); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Disability Insurance

Life Insurance

Transit Benefits

Job summary

T-Mobile is seeking a Customer Service and Sales Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction and loyalty.

The role emphasizes customer interaction, use of digital tools, and ongoing training. Eligible for comprehensive benefits, stock grants, and opportunities for growth within T-Mobile USA, Inc.

Qualifications

• Change agility is required.
• Strong communication skills are essential.
• Proven problem solving and customer service abilities.
• Experience in customer service or sales is preferred.
• Ability to engage customers and build relationships.
• Able to multitask in a fast-paced environment.
• Sales focus with a customer-first mindset.
• Teamwork orientation to collaborate across channels.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Customer Service and Sales Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction and loyalty.

The role emphasizes customer interaction, use of digital tools, and ongoing training. Eligible for comprehensive benefits, stock grants, and opportunities for growth within T-Mobile USA, Inc.