Mobile Expert: Tech Solutions & Customer Joy

T-Mobile; Kettering (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical, dental, and vision insurance

Paid time off

Paid holidays

Parental leave

Job summary

At T-Mobile, a role in retail operations supports customers by showcasing technology and service options in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to ensure a smooth experience.

The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and loyalty-building through strong relationships.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Customer Problem Solving

Engaging People

Multitasking

Change Agility

Legally Authorized to Work in US

18+ Years of Age

Education

High School Diploma/GED

Job description

At T-Mobile, a role in retail operations supports customers by showcasing technology and service options in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to ensure a smooth experience.

The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and loyalty-building through strong relationships.