Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Homestead (FL); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, showcase technology solutions, and guide shoppers through their service plans. You will build product knowledge, use digital tools, and help customers throughout their shopping journey in a fast-paced store setting.

The role emphasizes customer interaction, digital tool usage, and a focus on service quality. Training will cover retail processes, wireless technology, and product features to enhance the customer experience.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in retail preferred.
• Familiarity with retail processes and digital tools is a plus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate across channels to support a seamless customer experience and team initiatives.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, showcase technology solutions, and guide shoppers through their service plans. You will build product knowledge, use digital tools, and help customers throughout their shopping journey in a fast-paced store setting.

The role emphasizes customer interaction, digital tool usage, and a focus on service quality. Training will cover retail processes, wireless technology, and product features to enhance the customer experience.