Mobile Expert: Tech Sales & Customer Care

T-MOBILE USA, Inc.; Arcadia (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Family building benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

The role emphasizes building product knowledge, using digital tools to demonstrate plans and features, and delivering a positive customer experience. Requires strong communication and willingness to learn, with on-the-job training provided.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

The role emphasizes building product knowledge, using digital tools to demonstrate plans and features, and delivering a positive customer experience. Requires strong communication and willingness to learn, with on-the-job training provided.