Mobile Expert: Retail Tech & Customer Champion

T-MOBILE USA, Inc.; Warren (MI); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) employer match

Employee stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and guide their technology and service needs in a fast-paced retail setting. You will learn product knowledge, demonstrate solutions, and assist customers through their shopping journey.

Role focuses on developing customer interaction skills, using digital tools, and recommending service plans while contributing to customer satisfaction and loyalty.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience preferred in Retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High school diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and guide their technology and service needs in a fast-paced retail setting. You will learn product knowledge, demonstrate solutions, and assist customers through their shopping journey.

Role focuses on developing customer interaction skills, using digital tools, and recommending service plans while contributing to customer satisfaction and loyalty.