Mobile Expert: Retail Tech & Service Pro

T-MOBILE USA, Inc.; Muscatine (IA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Stock Grant

Paid Time Off

Training Pay

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers select technology and service plans in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their purchase journey.

This role emphasizes customer interactions, digital tool usage, and teamwork; training is provided. Competitive base pay, annual stock grants, 401(k), and comprehensive benefits are part of our Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.
• At least 18 years of age.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Customer Service

Sales

Communication

Multitasking

Engaging People

Teamwork

Problem Solving

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers select technology and service plans in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their purchase journey.

This role emphasizes customer interactions, digital tool usage, and teamwork; training is provided. Competitive base pay, annual stock grants, 401(k), and comprehensive benefits are part of our Total Rewards.