Mobile Expert: Tech-Savvy Retail Pro with Stock & Rewards

T-Mobile; Gloucester (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. The role emphasizes building product knowledge, demonstrating solutions, and guiding customers through their shopping journey.

Responsibilities include delivering personalized plans, using digital tools to show coverage and features, and completing required trainings to stay current on retail processes and wireless tech advances.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail environment preferred.
• Ability to work in a fast-paced retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. The role emphasizes building product knowledge, demonstrating solutions, and guiding customers through their shopping journey.

Responsibilities include delivering personalized plans, using digital tools to show coverage and features, and completing required trainings to stay current on retail processes and wireless tech advances.