Mobile Expert: Tech-Savvy Retail Sales & Customer Solutions

T-Mobile; Senatobia (MS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Health, dental, vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers along their journey.

This role emphasizes customer interaction, usage of digital tools, and service plan recommendations. It offers on-the-job training, competitive pay, benefits, and opportunities for growth within the company.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience, retail preferred.
• Authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Engaging People

Problem Solving

Customer Interaction

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers along their journey.

This role emphasizes customer interaction, usage of digital tools, and service plan recommendations. It offers on-the-job training, competitive pay, benefits, and opportunities for growth within the company.