Mobile Expert: Retail Sales & Tech Solutions

T-Mobile US Inc.; Attleboro (MA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Paid time off

Holidays

Discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, with focus on digital tools and service-plan recommendations. Training will develop skills in sales and customer interactions.

Qualifications

• High School Diploma or GED required.
• 6 months experience in customer service and/or sales in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Change Agility

Teamwork

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, with focus on digital tools and service-plan recommendations. Training will develop skills in sales and customer interactions.