Mobile Expert in Training: Stock Grants & Great Benefits

T-MOBILE USA, Inc.; Sioux City (IA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental, and vision insurance

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers choose technology and service plans in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey with confidence. The role emphasizes customer interaction, digital tool usage, and teamwork, while enabling you to grow your skills and participate in our total rewards, including stock grants, a 401(k), and comprehensive

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales skills

Product knowledge

Digital tools

Team player

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers choose technology and service plans in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey with confidence. The role emphasizes customer interaction, digital tool usage, and teamwork, while enabling you to grow your skills and participate in our total rewards, including stock grants, a 401(k), and comprehensive