Mobile Expert: Customer‑Focused Tech & Service

T-Mobile; Rockville (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Backup care

Tuition assistance

Disability insurance

Life insurance

Job summary

T-Mobile USA, Inc. seeks an associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and assist customers from shopping to purchase, leveraging digital resources and strong service skills. Training and growth opportunities are available, with competitive pay and benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or retail sales experience preferred.
• Ability to learn store systems and digital tools quickly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

T-Mobile USA, Inc. seeks an associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and assist customers from shopping to purchase, leveraging digital resources and strong service skills. Training and growth opportunities are available, with competitive pay and benefits.