Mobile Expert: Elevate Retail Tech & Service

T-Mobile; Carmel (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

Paid time off

Medical coverage

Dental coverage

Vision coverage

Job summary

T-Mobile USA, Inc. in Carmel, IN, is seeking a Customer Service and Sales associate to engage customers, explain technology and service options, and guide them through their shopping journey.

You will build product knowledge, use digital tools, and collaborate with teammates across channels to ensure a seamless experience. The role emphasizes service, problem solving, and a friendly, helpful approach.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Minimum 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Carmel, IN, is seeking a Customer Service and Sales associate to engage customers, explain technology and service options, and guide them through their shopping journey.

You will build product knowledge, use digital tools, and collaborate with teammates across channels to ensure a seamless experience. The role emphasizes service, problem solving, and a friendly, helpful approach.