Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Payson (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Stock grants

Paid time off

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

Expect on-the-job training, use of digital tools, and collaboration with cross-channel teams to ensure a seamless experience. The role emphasizes customer satisfaction and loyalty through proactive service.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Knowledge, skills and abilities emphasize communication, customer service, sales, teamwork and problem solving.

Responsibilities

• Deliver personalized technology and service solutions through customer service and sales.
• Use digital tools to demonstrate network coverage, service plans and product features.
• Complete required training to build knowledge of retail processes, systems and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Handle additional duties and projects as assigned by management.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

Expect on-the-job training, use of digital tools, and collaboration with cross-channel teams to ensure a seamless experience. The role emphasizes customer satisfaction and loyalty through proactive service.