Mobile Expert: Dynamic Wireless Specialist & Brand Ambassador

T-Mobile US Inc.; Escondido (CA); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock purchase plan

Paid time off

12 paid holidays

Annual stock grants

Mobile service discounts

Commuter benefits

Job summary

T-Mobile USA, Inc. is looking for Mobile Experts to join our Retail Team of Experts in Escondido, CA. In this role you will serve customers, demonstrate devices and services, and help build loyalty through expert guidance and a best-in-class shopping experience.

You will leverage digital tools, complete in-store training, and collaborate with colleagues across channels to meet sales and customer experience targets while promoting the brand's connected-world story.

Qualifications

• High School Diploma or GED required.
• Prior retail sales or customer service preferred.
• Ability to learn and use in-store systems and resources.

Responsibilities

• Serving and selling to customers while delivering best-in-class experience.
• Leverage digital tools in interactions and onboarding.
• Complete in-store training on experience, skills and processes.
• Stay informed about innovations in wireless and technology.
• Collaborate with T-Mobile employees across channels.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is looking for Mobile Experts to join our Retail Team of Experts in Escondido, CA. In this role you will serve customers, demonstrate devices and services, and help build loyalty through expert guidance and a best-in-class shopping experience.

You will leverage digital tools, complete in-store training, and collaborate with colleagues across channels to meet sales and customer experience targets while promoting the brand's connected-world story.