Mobile Expert — Dynamic Retail Sales & Tech Solutions

T-Mobile; Paramount (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Dental and vision

Job summary

T-Mobile is hiring for a role that supports retail operations by helping customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

The position emphasizes customer satisfaction, strong product knowledge, and effective use of digital resources to foster loyalty and contribute to store goals.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role that supports retail operations by helping customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

The position emphasizes customer satisfaction, strong product knowledge, and effective use of digital resources to foster loyalty and contribute to store goals.