Mobile Expert: Dynamic Tech Sales & Customer Care

T-Mobile; Scappoose (OR); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

T-Mobile is seeking a Retail Associate to engage customers and help them choose technology and service plans in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to foster satisfaction and loyalty.

This role emphasizes strong customer interaction, use of digital tools, and achievement of service goals. Benefits include competitive pay and opportunities for growth within a diverse, employee-owned culture.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience preferred.
• Passionate about helping customers and making connections.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales skills

Communication

Team collaboration

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile is seeking a Retail Associate to engage customers and help them choose technology and service plans in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to foster satisfaction and loyalty.

This role emphasizes strong customer interaction, use of digital tools, and achievement of service goals. Benefits include competitive pay and opportunities for growth within a diverse, employee-owned culture.