Mobile Expert: Drive Wireless Solutions & Service

T-Mobile; Chicago (IL); On-site; USD 41,000 - 59,000; Full time

Job summary

T-Mobile is hiring Mobile Experts to join a Retail Team of Experts who bring the T-Mobile brand to life and educate customers on device and service solutions. You will build relationships, meet sales targets, and deliver an engaging store experience.

The role emphasizes customer service, product knowledge, and collaboration with cross-functional teams to drive loyalty and growth in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• 30 days T-Mobile Mobile Associate experience is preferred.

Responsibilities

• Serving and selling to customers, providing a best-in-class customer experience and building loyalty.
• Consistently leverage digital tools in interactions and onboarding.
• Complete training on in-store experience, new skills, processes, and reference resources.
• Make the most of time on shift, learn about innovations in wireless and technology.
• Partner with T-Mobile employees across channels, including business and customer service.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Experts to join a Retail Team of Experts who bring the T-Mobile brand to life and educate customers on device and service solutions. You will build relationships, meet sales targets, and deliver an engaging store experience.

The role emphasizes customer service, product knowledge, and collaboration with cross-functional teams to drive loyalty and growth in a fast-paced environment.