Mobile Expert - Sales & Customer Pro (Stock Eligible)

T-Mobile; Boca Raton (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coach

Paid time off and holidays

Medical, dental, vision insurance

Job summary

T-Mobile is hiring Mobile Experts (ME) to join a Retail Team of Experts and bring the T-Mobile brand to life. You’ll educate customers, demonstrate device and service solutions, and help meet sales and service targets in a fast-paced store environment.

Role emphasizes customer engagement, product knowledge, and teamwork with cross-channel colleagues. Competitive benefits include base pay, incentives, stock grants, 401(k), and comprehensive health plans.

Qualifications

• Ability to deliver best-in-class customer experience while selling to customers and building loyalty.
• Able to leverage digital tools in interactions and onboarding.
• Willingness to complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
• Capable of learning about wireless innovations and products to share with customers.
• Knowledge of sales processes and meeting performance targets.

Responsibilities

• Serving and selling to customers, providing a best in class customer experience and building loyalty.
• Consistently leverages digital tools in interactions and onboarding.
• Completes training on in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, learning about innovations in wireless and technology.
• Partners with T-Mobile employees across channels, including business and customer service.

Skills

Customer Problem Solving

Customer Service

Communication

Change Agility

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Experts (ME) to join a Retail Team of Experts and bring the T-Mobile brand to life. You’ll educate customers, demonstrate device and service solutions, and help meet sales and service targets in a fast-paced store environment.

Role emphasizes customer engagement, product knowledge, and teamwork with cross-channel colleagues. Competitive benefits include base pay, incentives, stock grants, 401(k), and comprehensive health plans.