Mobile Expert: Customer-Obsessed Wireless Solutions Pro

T-Mobile; Avon (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid time off & 12 holidays

Job summary

T-Mobile is hiring Mobile Experts to engage customers in a fast-paced retail setting, demonstrating and explaining wireless solutions, using digital tools, and onboarding customers to self-serve features like the T-Mobile app. You’ll train on store processes and collaborate with nearby teams to ensure a superior customer experience.

Qualifications include a High School Diploma/GED and 6 months of customer service or sales experience; 18+ and legal work authorization in the US are required.

Qualifications

• 6 Months of Customer Service and/or Sales Experience, Retail Environment (Preferred)
• 30 Days T-Mobile Mobile Associate Experience (Required)
• Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers (Required)
• Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team (Required)
• Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Complete training on the in-store experience, new skills, products and processes, and knowledge of systems.
• Partner with home store locations to properly onboard customers.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Skills

Customer service

Sales

Communication

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Experts to engage customers in a fast-paced retail setting, demonstrating and explaining wireless solutions, using digital tools, and onboarding customers to self-serve features like the T-Mobile app. You’ll train on store processes and collaborate with nearby teams to ensure a superior customer experience.

Qualifications include a High School Diploma/GED and 6 months of customer service or sales experience; 18+ and legal work authorization in the US are required.